Gifts 415 FAQ

 

How long will it take for my item to get delivered?

The level of customization in your item will vary the time it takes to reach you. Processing will take 5-8 business days, and shipping (which is out of our control once item is out of the door) will take another 5-7 business days approximately. You will get your item within 10-20 business days of ordering. Most items however will ship much faster than that.

International orders may take longer to arrive, approx 20-30 business days as custom clearance varies in different countries. Most items however will ship much faster than that.

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?

When you order with Love In Generations you are emailed out a unique order ID. You can lookup your order any time here: www.gifts415.com/track  If you don't have the order ID you can also alternatively look up your order by email on that page.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at loveingenerations@gmail.com.

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can still change the size for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to loveingenerations@gmail.com and we'll get a new one out for you! 

Returns

Unfortunately, we do not accept returns. This is because we do not cover the shipping costs for returning your item. Please do not send your purchase back to the manufacturer.

Refund

Our store only offers refunds for damaged goods or missing parcels.

Drop us an email at loveingenerations@gmail.com with an attached image of the broken or defective product (if applicable) and your order number. We will immediately notify you on the status of your refund after investigating the issue.

If your refund request is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.